Shipping, Exchanges and Returns
Delivery and arrival time:
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1. Logistics time for delivery to North America: 10-20 working days.
2. Delivery time to UK, France, Germany, Italy and Spain: 10-20 working days.
3. Delivery time to other European countries: 10-20 working days.
4. Delivery logistics time to Australia: 7-15 working days.
5. Delivery logistics time to the Middle East: 15-20 working days.
6. Please contact our customer service for the logistics time for delivery to other countries and regions.
7. Note: The specific delivery logistics time also depends on the customs clearance speed of the country corresponding to the delivery address. The normal customs clearance speed is 7 working days. If the logistics delivery time is affected by natural disasters, war and other factors, please consult our customer service if you need help. Thank you!
8. Our customer service contact details: Email: [email protected] WhatsApp: +1(646)2943060
- Timely delivery. This means that all confirmed orders will be shipped across borders in 3-7 days (5-7 days for non-stock items when custom items are required)
- Quality inspection. After receiving your payment , we will submit your order to the warehouse, and the warehouse staff will be responsible for the quality of your goods.
- Holiday Delays. Please note that sometimes during peak periods or promotions there may be a delay in the dispatch of your order.
- If you have not received your package within 30 business days of placing your order (all other countries).
- Please provide your full name and order number and we will investigate this matter immediately!
- Email (click):[email protected]
- Leave a message on Whatsapp (click): +1 (646)294060
1. Can I change the size or color of the product, or get a refund directly?
- Of course. We offer returns or exchanges within 14 days of purchase. The return shipping costs depend on the country you are shipping the package from. Return shipping costs must be paid by the customer.
- Once we have received the product and inspected it, if you would like a refund we will refund your money within 3-5 days using the payment method you used. If you would like to change your order you will receive a voucher to spend in store.
- Any purchases made during the promotional period are not refundable in cash, but can be refunded in the form of in-store vouchers.
- For returns or exchanges, please email our support at [email protected]
- If the return is due to a product defect or an error on our part (wrong size or model), we will cover the cost of the return or exchange.
- If the return is due to a product defect or an error on our part (wrong size or model), we will cover the cost of the return or exchange.
- If this happens to you, please contact us at: [email protected] Attach a photo of your article (barcode may be present) and we will find a solution.